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The beginning
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Holocene
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Joseph
Joseph
Joseph
Joseph
iGuide
iGuide
Connecting Volunteers to People with Visual Impairment to provide remote assistance.
Connecting Volunteers to People with Visual Impairment to provide remote assistance.
Connecting Volunteers to People with Visual Impairment to provide remote assistance.
Connecting Volunteers to People with Visual Impairment to provide remote assistance.
Year
Year
2024
2024
Team
Team
Jayne Hayward
Jayne Hayward
Muhammad Umer Bajwa
Muhammad Umer Bajwa
Damilola Olawoyin
Damilola Olawoyin
Skills
Skills
User Research
User Research
Accessibility Design
Accessibility Design
Design System
Design System
Mobile Design
Mobile Design
Prototyping
Prototyping
Usability Testing
Usability Testing
The Product
The Product
iGuide is committed to revolutionizing the way visually impaired individuals access support and assistance in their daily lives. The mission is to empower them through innovative technology and compassionate community engagement. iGuide is a mobile-based platform that allows People with Visual Impairments (PVIs) to connect to volunteers worldwide to provide remote assistance for their day-to-day tasks. The goal of the platform is to provide an engaging and user-friendly experience for volunteers.
By creating a remote assistance mobile app, it connects visually impaired users with dedicated sighted volunteers, ensuring efficient time management and scheduling for all parties involved. It prioritizes inclusive design, ensuring that the platform is accessible to all, including hearing impaired users who can seamlessly navigate and utilize the app.
iGuide is committed to revolutionizing the way visually impaired individuals access support and assistance in their daily lives. The mission is to empower them through innovative technology and compassionate community engagement. iGuide is a mobile-based platform that allows People with Visual Impairments (PVIs) to connect to volunteers worldwide to provide remote assistance for their day-to-day tasks. The goal of the platform is to provide an engaging and user-friendly experience for volunteers.
By creating a remote assistance mobile app, it connects visually impaired users with dedicated sighted volunteers, ensuring efficient time management and scheduling for all parties involved. It prioritizes inclusive design, ensuring that the platform is accessible to all, including hearing impaired users who can seamlessly navigate and utilize the app.
iGuide is committed to revolutionizing the way visually impaired individuals access support and assistance in their daily lives. The mission is to empower them through innovative technology and compassionate community engagement. iGuide is a mobile-based platform that allows People with Visual Impairments (PVIs) to connect to volunteers worldwide to provide remote assistance for their day-to-day tasks. The goal of the platform is to provide an engaging and user-friendly experience for volunteers.
By creating a remote assistance mobile app, it connects visually impaired users with dedicated sighted volunteers, ensuring efficient time management and scheduling for all parties involved. It prioritizes inclusive design, ensuring that the platform is accessible to all, including hearing impaired users who can seamlessly navigate and utilize the app.
Research
Research
We asked ourselves why do people volunteer?
We asked ourselves why do people volunteer?
According to A NATIONAL SURVEY ON THE VOLUNTEER EXPERIENCE
Volunteers feel they benefit from their volunteering in a number of ways, with enjoyment being the highest rated (93%). Those who volunteer frequently particularly feel these benefits.
Many report social benefits from their volunteering. Almost nine in ten volunteers say they have met new people. Young people aged 18–24 (77%) and 25–34 (76%) are the age groups most likely to say their volunteering helped them feel less isolated.
The majority of volunteers feel like they make a difference through their volunteering (90%), and they most commonly feel they make a difference to an individual’s life (47%) or a particular group of people or issue in society (44%).
Over three-quarters of volunteers (77%) reported that volunteering improved their mental health and well-being. This benefit was more widespread than physical health benefits (53%).
We also found some supporting academic research about why people volunteer and how it affects their mental health. The first study found that the positive effects were mostly found in elderly people, whilst the second study focused on the long term effects of volunteering across the life course.
According to A NATIONAL SURVEY ON THE VOLUNTEER EXPERIENCE
Volunteers feel they benefit from their volunteering in a number of ways, with enjoyment being the highest rated (93%). Those who volunteer frequently particularly feel these benefits.
Many report social benefits from their volunteering. Almost nine in ten volunteers say they have met new people. Young people aged 18–24 (77%) and 25–34 (76%) are the age groups most likely to say their volunteering helped them feel less isolated.
The majority of volunteers feel like they make a difference through their volunteering (90%), and they most commonly feel they make a difference to an individual’s life (47%) or a particular group of people or issue in society (44%).
Over three-quarters of volunteers (77%) reported that volunteering improved their mental health and well-being. This benefit was more widespread than physical health benefits (53%).
We also found some supporting academic research about why people volunteer and how it affects their mental health. The first study found that the positive effects were mostly found in elderly people, whilst the second study focused on the long term effects of volunteering across the life course.
According to A NATIONAL SURVEY ON THE VOLUNTEER EXPERIENCE
Volunteers feel they benefit from their volunteering in a number of ways, with enjoyment being the highest rated (93%). Those who volunteer frequently particularly feel these benefits.
Many report social benefits from their volunteering. Almost nine in ten volunteers say they have met new people. Young people aged 18–24 (77%) and 25–34 (76%) are the age groups most likely to say their volunteering helped them feel less isolated.
The majority of volunteers feel like they make a difference through their volunteering (90%), and they most commonly feel they make a difference to an individual’s life (47%) or a particular group of people or issue in society (44%).
Over three-quarters of volunteers (77%) reported that volunteering improved their mental health and well-being. This benefit was more widespread than physical health benefits (53%).
We also found some supporting academic research about why people volunteer and how it affects their mental health. The first study found that the positive effects were mostly found in elderly people, whilst the second study focused on the long term effects of volunteering across the life course.
Validating Problems Discovered Through Survey
Validating Problems Discovered Through Survey
We sent out a survey to better understand the issues people have with remote volunteering platforms and to validate the problems we discovered in our secondary research.
We sent out a survey to better understand the issues people have with remote volunteering platforms and to validate the problems we discovered in our secondary research.
We sent out a survey to better understand the issues people have with remote volunteering platforms and to validate the problems we discovered in our secondary research.
Creating Personas
Creating Personas
User flows
User flows
We converted each of the scenarios created for each user to user flow, to define how the user would complete each tasks
We converted each of the scenarios created for each user to user flow, to define how the user would complete each tasks
We converted each of the scenarios created for each user to user flow, to define how the user would complete each tasks
Ideating
Ideating
Putting our ideas together
Putting our ideas together
We came up with several ways we could approach our features, what we should and avoid, and our goal
We came up with several ways we could approach our features, what we should and avoid, and our goal
We came up with several ways we could approach our features, what we should and avoid, and our goal
Then we sketched!
Then we sketched!
We sketched how we wanted users to set availability and status, we started with a simple approach then moved to a calendar approach.
We looked at how we would distribute the information across the screen with several visual elements, like the menu bar, and what should we include to make the users navigate the application easily.
It was important for the call screen to include these key elements: the interactive buttons - end call, captions, and text/chat box, the timer, and gestures. We looked at the placement of these elements on the screen, and how users will interact with them.
We sketched how we wanted users to set availability and status, we started with a simple approach then moved to a calendar approach.
We looked at how we would distribute the information across the screen with several visual elements, like the menu bar, and what should we include to make the users navigate the application easily.
It was important for the call screen to include these key elements: the interactive buttons - end call, captions, and text/chat box, the timer, and gestures. We looked at the placement of these elements on the screen, and how users will interact with them.
We sketched how we wanted users to set availability and status, we started with a simple approach then moved to a calendar approach.
We looked at how we would distribute the information across the screen with several visual elements, like the menu bar, and what should we include to make the users navigate the application easily.
It was important for the call screen to include these key elements: the interactive buttons - end call, captions, and text/chat box, the timer, and gestures. We looked at the placement of these elements on the screen, and how users will interact with them.
What we decided on
What we decided on
Focusing on the scheduling approach for volunteers, these were the key features we decided
Focusing on the scheduling approach for volunteers, these were the key features we decided
Focusing on the scheduling approach for volunteers, these were the key features we decided
Visual Design
Visual Design
Visual assets
Visual assets
The visual assets for this project are thoughtfully designed to create an engaging and cohesive user experience while reflecting the core purpose of the product.
The visual assets for this project are thoughtfully designed to create an engaging and cohesive user experience while reflecting the core purpose of the product.
The visual assets for this project are thoughtfully designed to create an engaging and cohesive user experience while reflecting the core purpose of the product.
Solution
Solution
Onboarding
Onboarding
Here the user selects volunteer or visually impaired before starting the process. To sign up, the user has to go through:
Personal details
Creating an account with email
Verify identity
Here the user selects volunteer or visually impaired before starting the process. To sign up, the user has to go through:
Personal details
Creating an account with email
Verify identity
Here the user selects volunteer or visually impaired before starting the process. To sign up, the user has to go through:
Personal details
Creating an account with email
Verify identity
Home/Set availability/Activity
Home/Set availability/Activity
Below are some of the screens for users to set their week schedule and date overrides so they can start getting calls. When the user gets on the home after login they would see empty states which would prompt them to set availability.
Below are some of the screens for users to set their week schedule and date overrides so they can start getting calls. When the user gets on the home after login they would see empty states which would prompt them to set availability.
Below are some of the screens for users to set their week schedule and date overrides so they can start getting calls. When the user gets on the home after login they would see empty states which would prompt them to set availability.
Receiving Calls
Receiving Calls
A volunteer can take a new call or handover call.
Here we showed the flow of how users will receive calls from getting a banner notification to dropping the call. It could be a new or handover call.
For new calls, the volunteer will see the location and language of the visually impaired user.
For handover calls which are calls that the previous volunteer was unable to completely assist the visually impaired user, the volunteer will say a call summary of the previous call done by AI to understand what the previous user has done and easily provide the required assistance to the visually impaired user
A volunteer can take a new call or handover call.
Here we showed the flow of how users will receive calls from getting a banner notification to dropping the call. It could be a new or handover call.
For new calls, the volunteer will see the location and language of the visually impaired user.
For handover calls which are calls that the previous volunteer was unable to completely assist the visually impaired user, the volunteer will say a call summary of the previous call done by AI to understand what the previous user has done and easily provide the required assistance to the visually impaired user
A volunteer can take a new call or handover call.
Here we showed the flow of how users will receive calls from getting a banner notification to dropping the call. It could be a new or handover call.
For new calls, the volunteer will see the location and language of the visually impaired user.
For handover calls which are calls that the previous volunteer was unable to completely assist the visually impaired user, the volunteer will say a call summary of the previous call done by AI to understand what the previous user has done and easily provide the required assistance to the visually impaired user
Testing
Testing
Usability Testing
Usability Testing
We carried out and extensive user testing which included gathering qualitative and quantitative data, below are the key insights:
Our participants needed a lot of explanation for what the app was about and the experience of being a volunteer.
This informed us that it was important and educational to add a test as it would give our users a glimpse into what the app experience would be like and what would be needed of them.
Our users found the layout of the app easy to navigate, a simple and clear User Interface, content and features were quickly accessed.
The language used in places of our app i.e. “Date Override” - was not straightforward and users spent time and energy on comprehending this section. This should not be the case.
We carried out and extensive user testing which included gathering qualitative and quantitative data, below are the key insights:
Our participants needed a lot of explanation for what the app was about and the experience of being a volunteer.
This informed us that it was important and educational to add a test as it would give our users a glimpse into what the app experience would be like and what would be needed of them.
Our users found the layout of the app easy to navigate, a simple and clear User Interface, content and features were quickly accessed.
The language used in places of our app i.e. “Date Override” - was not straightforward and users spent time and energy on comprehending this section. This should not be the case.
We carried out and extensive user testing which included gathering qualitative and quantitative data, below are the key insights:
Our participants needed a lot of explanation for what the app was about and the experience of being a volunteer.
This informed us that it was important and educational to add a test as it would give our users a glimpse into what the app experience would be like and what would be needed of them.
Our users found the layout of the app easy to navigate, a simple and clear User Interface, content and features were quickly accessed.
The language used in places of our app i.e. “Date Override” - was not straightforward and users spent time and energy on comprehending this section. This should not be the case.
Iteration Checklist
Iteration Checklist
Based on our findings we wanted to include 4 updates to our design.
Based on our findings we wanted to include 4 updates to our design.
Based on our findings we wanted to include 4 updates to our design.
My takeaways from this projects
My takeaways from this projects
Working on this project was exciting because this way my first time designing a product in the data/media monitoring space.
I learned that even though the problem I was trying to solve was a big one, diligently going through each step of the design process and aligning with specific user needs helped me come up with solutions that were both feasible and useful.
Working on this project was exciting because this way my first time designing a product in the data/media monitoring space.
I learned that even though the problem I was trying to solve was a big one, diligently going through each step of the design process and aligning with specific user needs helped me come up with solutions that were both feasible and useful.
Working on this project was exciting because this way my first time designing a product in the data/media monitoring space.
I learned that even though the problem I was trying to solve was a big one, diligently going through each step of the design process and aligning with specific user needs helped me come up with solutions that were both feasible and useful.
Other Projects
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Other Projects
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